Receive and record customer service requests, complaints, and maintenance requirements.
Schedule service visits and coordinate with technicians and service engineers.
Monitor service calls and ensure timely completion of assigned jobs.
Follow up with customers to confirm service completion and satisfaction.
Communicate with customers regarding service schedules, breakdowns, and maintenance activities.
Provide regular updates on service request status.
Handle customer queries professionally and escalate unresolved issues to the concerned team.
oordinate with field engineers and technicians for HVAC installation, repair, troubleshooting, and preventive maintenance.
Arrange the required spare parts, tools, and materials in coordination with the store and purchase departments.
Maintain records of pending, ongoing, and completed service calls.