Customer Care Representative

Job Title: Customer Support Expert– E-commerce NA Voice Process (International)

Location: Sitapura, Jaipur

Shift: Majorly Night Shifts (90%)

Employment Type: Full-Time | Work From Office

About the Company

Teleperformance is a global leader in customer experience management and digital business services, supporting the world’s leading brands through innovative solutions, advanced technology, and high-quality customer support.

About the Role

We are hiring Customer Support Executives for an E-commerce North America (NA) Voice Process. This is an excellent opportunity for candidates with strong communication skills who are looking to build a career in the international BPO/customer experience industry.

Key Responsibilities

Handle inbound/outbound customer calls for international (NA) customers

Resolve customer queries related to orders, payments, refunds, and general support

Deliver high-quality customer service while maintaining professionalism

Meet defined KPIs such as quality, productivity, and customer satisfaction

Accurately document customer interactions in the system

Eligibility Criteria

Education: Graduates & Undergraduates both can apply

Experience:

Freshers welcome

Minimum 6 months of documented experience for experienced category

Skills Required:

Excellent English communication (verbal & comprehension)

Customer-centric approach

Basic computer knowledge

Salary Structure

Freshers: ₹26,500 CTC + ₹2,500 PLI (monthly)

Experienced: ₹27,000 CTC + ₹3,000 PLI (monthly)

Work Schedule

5 days working week

Rotational shifts & weekly offs

Majority shifts during night hours (NA process)

Transport Policy

Cab facility available only for shifts starting post 2 PM (chargeable)

No cab facility for morning shifts

*Important Guidelines*

No leaves allowed during the initial 3 months (probation period)

Strong communication skills are mandatory

Candidates must be comfortable with rotational shifts and night schedules

*Relocation Benefits*

Relocation Bonus up to ₹10,000

(Applicable for outstation candidates relocating to Jaipur; not applicable for Jaipur rehires)

*Training & Career Growth*

3 months of paid training

Certification round after training completion

Opportunity to apply for Internal Job Posting (IJP) after 9 months

*Additional Benefits*

14-days Hotel stay for outstation candidates (dual occupancy sharing)

Travel tickets and 14 days of hotel arrangements will be organized by the company

No reimbursement for personal travel will be catered

No leaves permitted during the first 3 months of training

*Rehire case*

In case of a negative rehire status, your joining may be subject to cancellation.

Payment of previous Full and Final (FNF) amount will be mandatory

If rejoining within 6 months of your Last working day, your salary will be determined as per policy- the lower of your previous or new salary

*Interview Process*

HR Round

Operations Round

Assessments

Final Selection

BGV & Joining

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