Customer Care Officer

Hiring: Customer Success Executive

📍 Location: Bengaluru Koramangala

💼 Department: Customer Success

🎓 Qualification: BCom, BBA, BBM, BA, B.Sc, MBA/PGDM

Role: Customer Success Executive

We are looking for energetic, customer-focused professionals who are passionate about helping users and delivering exceptional customer experiences. This role will be the first point of contact for customers and play a key role in ensuring customer satisfaction and retention.

Key Responsibilities

✅ Handle inbound customer queries via chat, email, and calls.

✅ Provide product guidance, technical support, and customer education.

✅ Build strong customer relationships to improve retention and loyalty.

✅ Understand customer concerns and provide timely resolutions.

✅ Gather customer feedback and collaborate with internal teams for product improvements.

✅ Maintain high service standards and deliver an outstanding customer experience.

Requirements

✔ Excellent verbal and written communication skills in English and Hindi.

✔ Strong interpersonal and relationship-building skills.

✔ Ability to understand and explain complex concepts in simple terms.

✔ Customer-first mindset with problem-solving abilities.

✔ Eagerness to learn about financial products and technology.

Eligibility Criteria

🎓 Undergraduate/Postgraduate: BCom, BBA, BBM, BA, B.Sc, MBA/PGDM

📊 Minimum 50% throughout 10th, 12th, and Graduation.

✅ No active backlogs.

✅ No education gaps.

🗣 Fluency in English and Hindi is mandatory.

➕ Knowledge of additional regional languages is an advantage.

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