A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
35,000 - 42,000 /महीना
Kataria Automobiles Private Limited
चांदखेड़ा, अहमदाबाद
ग्राहक सहायता / टेलीकॉलर में 3 - 6+ वर्षो का अनुभव
फुल टाइम
Ensure prompt handling of customer inquiries, complaints, and feedback across all channels (phone, email, walk-ins, online).
Monitor customer satisfaction scores (CSI, NPS) and implement action plans to improve them.
Oversee customer interactions throughout the vehicle purchase and after-sales service journey.
Supervise daily customer care operations and ensure adherence to brand and dealership standards.
Coordinate with service, sales, workshop, and spare parts departments to resolve customer issues efficiently.
Review and improve customer service processes to reduce turnaround time.
