कस्टमर केयर मैनेजर

Video KYC Officer (V-KYC) for Noida & Thane-(West) Locations.

=> This is permanent job on roles of the Kotak Mahindra Bank Ltd. with fixed salary + high incentives.

=> Be part of fastest growing digital sales channel in financial services industry.

=> This will be permanently working from office only (Not a Work From Home).

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Job Designation: Video KYC Officer (V-KYC)

Role Category: Customer Services (Inbound- Video Call & Voice Process)

Job Grade: Assistant Manager M-1

Job Locations: Thane -West (Wagle Estate) And Noida (Sec-16 & Sec-125) Location.

Payroll: This is Permanent Bank Payroll job of the Kotak Mahindra Bank Ltd.

Eligibility/Experience Criteria:

# Candidate must be carrying at least 6 Month of experience in KYC Documentation & Customer Service (Inbound) with sales into Banking & BFSI sectors.

# Other than Banking or BFSI like any Customer Service Inbound & Outbound with Sales, Branch Sales or relevant to our this Job Deception also can apply.

Job Description & Responsibility:

• Handle inbound Video calls of the customers to complete the full KYC.

• Verify the details submitted by the customer while opening the account and Documents submitted are matching.

• Ensure KYC is completed by the right party only.

• Should maintain a good relationship with the customer throughout the KYC process.

• Cross-sell other banking products.

• Give complete and correct information on all the products pitched to the customer.

• Take call backs in case the customer is busy and ensure the follow up is done on time.

• Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.

• Meet targets on conversion and Cross selling as defined from time to time.

• Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.

• Adherence to Information Security norms & quality process norms.

• To be aware of and comply with any updates about the process.

• Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.

Shifts Timings & Offs:

=> Working Day-: 6 Days working in a week.

=> Weekly offs: One fixed off on Sunday and 2nd & 4th Saturday rotational off.

=> Shift Timing for Male-: Any of 9 Hours Shifts can be offered from 7.00 AM to 11.00 PM. (No Night Shift).

=> Shift Timing for Female-: Any of 9 Hours Shifts can be offered from 7.00 AM to 8.00 PM. (No Night Shift).

=> This is "Contact Centre Branch" (Non-Branch Banking) based Job,
=> This is completely In-house / Office-based profile, No customer Visit, No face to face interaction, No field work.

Candidate Desire Profile:

• Must be Good Communication skills Verbal & Written.

• Good listening skills and strong communication abilities.

• Flexible to get scattered 6 Week Offs in a month with 9 hours with late evening shifts.

• Age should be 20-30 years only (Male & Female Both can apply).

• Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity.

• Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization.

• Should be able to establish rapport quickly with peers, managers & customers.

• Team player Candidate must be able to work effectively with all levels of the organization.

Salary Package:

=> Annual CTC of Rs.2.75 to 3.40 Lac per annum plus performance based high Incentives.

(Monthly In-hand/Net Salary would be 17000/- to 25000/- per month.
=> Plus PF, Gratuity and Mediclaim & Insurance cover (as per policy).

Education Qualification:

=> Minimum Graduate with any stream Or
=> Post Graduate with any stream.

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में 6 - 48 महीने का अनुभव वाले उम्मीदवारों की जरुरत है।

इस कस्टमर केयर मैनेजर Job के बारे में अधिक जानकारी

1. इस कस्टमर केयर मैनेजर Job के लिए आवेदन करने के लिए पात्रता मानदंड क्या है?
   Ans: उम्मीदवार ग्रेजुएट होना चाहिए और उसके पास 6 - 48 महीने का अनुभव होना चाहिए।
2. मैं इस Job की रोल के लिए कितने वेतन की उम्मीद कर सकता हूं?
   Ans: आप ₹15000 - ₹16000 प्रति महीने + इन्सेन्टिव के वेतन की उम्मीद कर सकते हैं जो आपके इंटरव्यू पर निर्भर करता है। यह मुंबई में एक फुल टाइम Job है।
3. इस कस्टमर केयर मैनेजर Job के लिए कितने कार्य दिवस हैं?
   Ans: इस कस्टमर केयर मैनेजर Job के लिए कार्य दिवस 6 दिन का होगा।
4. क्या इस कस्टमर केयर मैनेजर Job के लिए आवेदन करते समय या इस Job को ज्वाइन करने के बाद कोई शुल्क भी लागू होता है?
   Ans: नहीं, इस कस्टमर केयर मैनेजर Job के लिए आवेदन करते समय या इस Job को ज्वाइन करने के बाद कोई भी शुल्क नहीं लगता है !
5. क्या यह कस्टमर केयर मैनेजर Job घर से किया जा सकता है?
   Ans: नहीं, यह Job घर से ऑनलाइन नहीं किया जा सकता है।
6. इस कस्टमर केयर मैनेजर Job के लिए कितनी रिक्तियां हैं?
   Ans: HY FLY CONSULTANCY में तत्काल कस्टमर केयर मैनेजर के लिए 25 रिक्तियां हैं!
7. इस कस्टमर केयर मैनेजर Job के लिए कौन आवेदन कर सकता है?
   Ans: पुरुष और महिला दोनों उम्मीदवार इस ग्राहक सहायता / टेलीकॉलर Job के लिए आवेदन कर सकते हैं।
8. इस कस्टमर केयर मैनेजर Job के लिए टाइमिंग क्या है?
   Ans: इस कस्टमर केयर मैनेजर Job में Rotational की शिफ्ट है।