Customer Care Executives for Voice process

1 COMPANY NAME Cogent E-Services Limited

Job Description

We are seeking enthusiastic individuals to join our team as Customer Care Executives for both Voice and Sales processes. As a Customer Care Executive, you will be responsible for addressing customer inquiries, resolving issues, and promoting our products/services to potential customers.

Qualifications:

- Minimum educational qualification: 12th pass.

- Age between 18 to 30 years.

- Excellent communication skills in English and Hindi

- Ability to handle customer queries and provide appropriate solutions.

- Prior experience in customer service or sales is preferred but not mandatory.

Responsibilities:

- Handle inbound/outbound calls professionally and provide information about products/services.

- Identify customer needs, clarify information, and close sales.

- Maintain a high level of customer satisfaction through effective problem-solving.

- Achieve sales targets and goals as set by the company.

Salary and Benefits:

- Starting salary of INR 18,000 per month.

- Performance-based incentives and bonuses.

- Comprehensive training and career development opportunities.

Join us and embark on a rewarding career in customer care and sales. Apply now to be part of our dynamic team!

2 COMOANY NAME Teleperformance Global Services Private Limited

Job Description

ob Overview:

We are hiring Virtual Relationship Managers (VRMs) to manage customer relationships through digital channels. The role involves engaging with customers, understanding their financial needs, and promoting relevant banking products while ensuring a seamless customer experience. This is an excellent opportunity for fresh graduates looking to start a career in banking sales.

Key Responsibilities:

Customer Engagement:

• Connect with assigned customers as per defined contact policies

• Deliver a high-quality digital banking experience

• Understand customer requirements and recommend suitable products

• Handle inbound/outbound calls as per quality standards

• Resolve customer queries within defined timelines

• Promote digital banking services for enhanced customer convenience

• Maintain accurate records of customer interactions in CRM systems

• Address and resolve customer complaints effectively

• Build long-term customer relationships

• Ensure customer retention and minimize attrition

Sales & Portfolio Management:

• Achieve assigned sales and portfolio targets

• Cross-sell and up-sell banking products (TPP, Assets, Cards, etc.)

• Profile customers to identify sales opportunities

• Ensure eligibility and compliance before offering products

• Monitor key account activities and report as required

• Process customer requests and transactions accurately

Process & Compliance:

• Maintain proper documentation of all customer interactions

• Adhere to banking policies, regulatory norms, and internal guidelines

• Ensure timely updates in CRM and reporting systems

Eligibility Criteria:

• Qualification: Graduate (any stream except B.Tech/BE)

• Experience: Freshers can apply (0–1 year experience preferred)

Key Skills Required:

• Basic knowledge of banking and financial products

• Strong verbal and written communication skills

• Customer-focused approach

• Sales and persuasion abilities

• Basic computer and CRM knowledge

• Ability to build and maintain customer relationships

Language Requirement:

• Fluent English (mandatory)

• Proficiency in any one: Hindi / Tamil / Malayalam / Kannada

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