A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
12,000 - 15,000 /महीना
Woodrock Infotech Private Limited
दून आईटी पार्क, देहरादून
ग्राहक सहायता / टेलीकॉलर में 6 - 12 महीने का अनुभव
फुल टाइम
Job Title: Customer Care Executive
Job Type: Full-time
Shifts: Rotational Shifts (Including night shifts)
About Company
Woodrock Infotech Private Limited is a BPO (Business Process Outsourcing) company primarily based in Kolkata, West Bengal, India, with a focus on IT services and consulting. Established in 2014, the company offers services like back-office operations, KPO, marketing, and customer service, aiming to help businesses scale their tech teams and improve their marketing and customer service operations.
Summary
We are looking for a customer-focused and empathetic individual to join our team as a Customer Care Representative for our chat support process. The role involves assisting customers with their queries and concerns efficiently and professionally.
Please note, this is a non-sales role—no outbound calls or sales targets involved.
Key Responsibilities:
· Handle incoming customer queries.
· Provide accurate, valid, and complete information by using the right tools and methods.
· Resolve customer issues promptly, ensuring a positive customer experience.
· Escalate complex issues to the appropriate department when necessary.
Requirements:
· English is mandatory.
· Basic computer knowledge and typing skills.
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