A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
10,000 - 13,000 /महीना
Virata Sitara Foods Private Limited
अबिद्स, हैदराबाद
ग्राहक सहायता / टेलीकॉलर में 0 - 6 महीने का अनुभव
फुल टाइम
Escalate complaints to the appropriate internal teams and if the issue goes outside their immediate area of responsibility
Establish long-lasting, trusting connections by communicating professionally and empathetically with the clients
Use the appropriate methods and tools to provide information that is accurate, comprehensive, and thorough
Meet call handling quotas and individual and team sales targets
Gather and analyse client data to identify possible products or services to recommend to management
Provide appropriate solutions and substitutes within the timeframes specified, and follow up to ensure resolution
Maintain client interaction logs, handle customer accounts, and file paperwork as and when necessary
Follow communication protocols, rules, and policies.
Respond promptly to customer inquiries via email, chat, and/or phone (specify channels).
Clearly and accurately communicate solutions to technical and non-technical issues.
Troubleshoot and resolve product issues by replicating customer scenarios and using internal tools.
Escalate complex problems to the appropriate internal teams following established procedures.
Maintain a high level of professionalism, empathy, and patience.
Follow up with customers to ensure their issue is fully resolved and they are satisfied.
