Customer Care Executive

Job Overview:

We are hiring Virtual Relationship Managers (VRMs) to manage customer relationships through digital channels. The role involves engaging with customers, understanding their financial needs, and promoting relevant banking products while ensuring a seamless customer experience. This is an excellent opportunity for fresh graduates looking to start a career in banking sales.

Key Responsibilities:

Customer Engagement:

• Connect with assigned customers as per defined contact policies

• Deliver a high-quality digital banking experience

• Understand customer requirements and recommend suitable products

• Handle inbound/outbound calls as per quality standards

• Resolve customer queries within defined timelines

• Promote digital banking services for enhanced customer convenience

• Maintain accurate records of customer interactions in CRM systems

• Address and resolve customer complaints effectively

• Build long-term customer relationships

• Ensure customer retention and minimize attrition

Sales & Portfolio Management:

• Achieve assigned sales and portfolio targets

• Cross-sell and up-sell banking products (TPP, Assets, Cards, etc.)

• Profile customers to identify sales opportunities

• Ensure eligibility and compliance before offering products

• Monitor key account activities and report as required

• Process customer requests and transactions accurately

Process & Compliance:

• Maintain proper documentation of all customer interactions

• Adhere to banking policies, regulatory norms, and internal guidelines

• Ensure timely updates in CRM and reporting systems

Eligibility Criteria:

• Qualification: Graduate (any stream except B.Tech/BE)

• Experience: Freshers can apply (0–1 year experience preferred)

Key Skills Required:

• Basic knowledge of banking and financial products

• Strong verbal and written communication skills

• Customer-focused approach

• Sales and persuasion abilities

• Basic computer and CRM knowledge

• Ability to build and maintain customer relationships

Language Requirement:

• Fluent English (mandatory)

• Proficiency in any one: Hindi / Tamil / Malayalam / Kannada

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