कस्टमर केयर एग्जीक्यूटिव

Job Title: Customer Support Executive – Banking Process

Location: Hebbal

Eligibility

• Undergraduate / Graduate

• Freshers can apply

• Versant Level: 4

Working Days

• 6 days working (1 rotational week off)

Shift Timings

• Female Candidates: Between 6:00 AM – 8:00 PM (Any 9-hour shift)

• Male Candidates: Between 6:00 AM – 12:00 AM (Any 9-hour shift)

Language Requirement

• Tamil

• Malayalam

• Telugu

• Kannada

Salary & Benefits

• CTC: ₹20,000

• Take Home: ₹16,000

• Shift Allowance: ₹1,200 (Paid once every 3 months)

Additional Benefits for Outstation Candidates

• One-way transportation

• 14 days accommodation support

Malayalam Language Candidates

• CTC: ₹20,000

• Take Home: ₹16,000

• Language Allowance: ₹1,800

• Shift Allowance: ₹1,200 (Paid once every 3 months)

Key Responsibilities

• Handle customer queries related to banking products and services.

• Assist customers with account-related requests and basic banking transactions.

• Provide accurate and timely resolutions via voice or non-voice support, as assigned.

• Verify customer information while maintaining data confidentiality.

• Escalate unresolved issues to the appropriate team.

• Maintain high standards of customer service, quality, and compliance.

• Accurately document customer interactions in the system.

• Meet daily productivity, quality, and attendance targets.

• Follow banking policies, process guidelines, and regulatory requirements.

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