A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
17,000 - 20,000 /महीना
Victa Earlyjobs Technologies Private Limited
बोमनाहल्ली, बैंगलोर
ग्राहक सहायता / टेलीकॉलर में 0 - 6+ वर्षो का अनुभव
फुल टाइम
Role Overview:
The Customer Support Executive will be responsible for providing end-to-end assistance to Airtel Black customers through inbound calls. The role involves understanding customer queries, resolving issues promptly, and ensuring a superior customer experience.
Key Responsibilities:
Handle inbound calls and provide professional customer support.
Identify, analyze, and resolve customer issues effectively.
Maintain accurate records of customer interactions and resolutions.
Ensure adherence to quality and process standards.
Collaborate with internal teams to facilitate seamless issue resolution.
Required Skills and Attributes:
Excellent communication skills in English, Tamil, Hindi, Malayalam and Kannada.
Strong problem-solving and interpersonal abilities.
Customer-focused attitude with a commitment to service excellence.
Ability to work in rotational shifts.
Eligibility Criteria:
Graduation is mandatory
Languages Required: English, Tamil, Hindi, Kannada
Work Schedule:
5 working days per week
2 rotational weekly offs
