Job Title: Customer Care Associate (CCA) – Retail Garments
Location: Asansol (Sentrum Mall)
Department: Retail Sales
Reports To: Store Manager
Job Summary
We are looking for a friendly and customer-focused Customer Care Associate (CCA) to join our retail garments store. The candidate will be responsible for assisting customers, maintaining store presentation, and ensuring a pleasant shopping experience.
Key Responsibilities
Greet customers and assist them in selecting garments according to their needs.
Provide information about products, sizes, styles, and pricing.
Handle billing, exchanges, and returns as per store policy.
Maintain cleanliness and proper display of merchandise in the store.
Ensure stock is properly arranged and replenished on shelves.
Address customer queries and resolve complaints professionally.
Support promotional activities and in-store campaigns.
Work closely with the store team to achieve sales targets.
Required Skills & Qualifications
Minimum qualification: 12th Pass / Graduate preferred.
Good communication and interpersonal skills.
Basic knowledge of retail sales and customer service.
Pleasant personality and customer-friendly attitude.
Ability to work in shifts, weekends, and holidays.
Experience
06-2years of experience in retail or customer service preferred.
Freshers with good communication skills may also apply.