Job Title: Customer Success Associate
LOB: PhonePe – ML Promo
Work Mode: Work From Office
Headcount: 20 Positions
Location: Sector 18, Gurugram, Haryana – 122016
Role Overview
We are hiring Customer Success Associates for a domestic process. The role involves handling customer queries efficiently while maintaining service quality and communication standards.
Eligibility Criteria
Graduation Mandatory
Minimum 1 year of telesales experience required
Excellent communication skills in English and Hindi (verbal and written)
Key Responsibilities
Handle customer queries and service requests
Provide timely and accurate resolutions
Maintain quality standards and customer satisfaction
Follow process guidelines and compliance norms
Work Schedule
24/7 Rotational Shift
6 Days Working
1 Weekly Off
Female candidates: 7:00 AM – 8:00 PM shift window
Compensation
₹23,000 – ₹26,000 CTC per month
Interview Process
HR Round
Operations Round
Versant Assessment
Client Round
Cab Facility
Not Available