Customer Care Executive

Job Title: Customer Service Representative

Location: Majura Gate Surat  
Age : Upto 35
Fluent English Proficiency Required

Shift: Night Shift

Key Responsibilities

• Guest Experience Excellence: Handle guest check-ins and check-outs with professionalism and a personal touch.

• Customer Support: Quickly respond to guest inquiries, resolve concerns, and provide clear, accurate information about services, amenities, and local attractions.

• Team Collaboration: Work closely with our rental staff to ensure a seamless experience for our guests.

• Problem Solving: Maintain a calm, empathetic demeanor while addressing guests' needs and providing solutions.

Skills:

• Fluent communication, email drafting, guest handling

• Problem solving, guest satisfaction tracking

• Supports team goals, builds relations

• Reservation system, billing, Excel reports

• Departmental process awareness

• Takes ownership for small tasks

• Suggests simple solutions

• Daily task planning

• Cross-selling & guest engagement

• Mentors Trainee staff

• Cost awareness

• Ensures departmental compliance

• Improves small processes

• Adapts to diverse guest

Thank you,

Human Resource

820 063 5061

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में 2 - 6+ वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।