A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
18,500 - 20,000 /महीना
The Gold Humans Consultants
सेक्टर वी - साल्ट लेक, कोलकाता
ग्राहक सहायता / टेलीकॉलर में 1 - 5 वर्षो का अनुभव
फुल टाइम
We are looking for customer support executives to join our team at one of the largest matrimonial telecom companies. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to the telecom industry. The role offers an in-hand salary and a dynamic environment with opportunities for growth.
Key Responsibilities:
Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates
Job Requirements:
The minimum qualification for this role is a minimum 12th pass and at least 1 year of on-paper experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to working 6 days in a week during the day shift.
