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Job Description for Customer Care Executive

About Snapmint:

Snapmint is a leading fintech company redefining access to consumer credit in India. With over 10 million Customers across 2,200+ cities, our zero-cost EMI platform enables responsible purchases without the need for a credit card across categories like fashion, electronics, and lifestyle. India has over 300 million credit eligible consumers, yet fewer than 35 million actively use credit cards. Snapmint addresses this gap by offering a trusted, transparent alternative grounded in financial inclusion and ethical lending practices. Founded in 2017, Snapmint is a profitable, high-growth company doubling year-on-year. Our founding team, alumni of IIT Bombay and ISB, brings deep experience from companies like Oyo, Ola, Maruti Suzuki, and has successfully built and exited ventures in ad-tech, patent analytics, and bank-tech.We are building the future of responsible consumer finance, simple, transparent, and customer-first.

Who can Apply :

- Candidate with Good communication skills
- Knowledge of call handling, phone etiquette's & Basic Email writing skills
- Fluent in English, Hindi languages
- Basic knowledge of Excel ( Vlook-up, Pivot )
- HSC completed can apply, however Graduation will be preferred.
- Minimum 6months - 1 year of experience in customer service background.
- Experience of customer care / Logistics will be an added advantage.
- Immediate joiner will be preferred

Key Responsibilities:

- Make Outbound calls to Customer - Provide Information, collect required information from customers in Shipping and Delivery or Return related concerns.
- Tracking and reporting delayed shipment on Courier Website.
- Follow up with Courier team for Delivery
- Maintain Customer Records and Manage Database

Working days and Time:

• 6 days Work from Office.

• 10 AM to 7 PM

Location:

• Andheri

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में ग्राहक सहायता / टेलीकॉलर में 6 - 24 महीने का अनुभव वाले उम्मीदवारों की जरुरत है।