कस्टमर केयर एग्जीक्यूटिव

Job Title: Customer Support Executive – Blended Process
(Chat & Voice)
Location: Bangalore
Experience: 0–3 Years
Industry: EdTech
Employment Type: Full-time
About the Role
We are looking for a proactive and customer-focused Customer Support Executive to handle
student queries, verify incoming leads, qualify prospects, and provide excellent service desk
support. This role involves both voice and chat communication, ensuring seamless
assistance and a great experience for learners and prospects.
Key Responsibilities
Customer Support & Service Desk
 Handle student queries via phone, chat, email, and WhatsApp.
 Provide accurate information regarding courses, schedules, fees, and platform
usage.
 Resolve issues related to enrollment, LMS access, classes, and certifications.
 Escalate complex issues to the relevant internal teams.
Lead Management
 Verify incoming leads from various channels.
 Qualify leads based on interest, requirement, and readiness to enroll.
 Maintain clear and updated records in CRM.
 Coordinate with the sales team for scheduling callbacks and follow-ups.
Communication & Coordination
 Maintain a polite, professional, and empathetic communication tone.
 Ensure prompt responses and quick resolution timelines.
 Collaborate with sales, operations, and academic teams for smooth workflow.

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