Customer Care Executive

Job Title - Customer Service

·         CRM and Call Center Software Proficiency—Ability to use Customer Relationship Management (CRM) tools and call handling platforms to manage customer interactions efficiently.

·         Typing and Data Entry Skills—Fast and accurate typing for real-time documentation and data entry during customer interactions.

·         Knowledge of Call Scripts and Workflow Navigation - Ability to follow structured call scripts and navigate internal workflows or knowledge bases to resolve customer queries effectively.

· Multichannel Communication Tools - Experience in handling customer interactions across voice, chat, email, and social media platforms.

Qualification: Graduate

SBM Bank India, a wholly owned subsidiary of the State Bank of Mauritius, offers a range of financial services, including retail banking, corporate banking, and treasury operations. Known for its customer-centric approach, SBM Bank focuses on providing innovative digital banking solutions across India.

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