A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
18,000 - 22,000 /महीना
Rupeek Fintech Private Limited
कोरमंगला, बैंगलोर
ग्राहक सहायता / टेलीकॉलर में 0 - 4 वर्षो का अनुभव
फुल टाइम
Company: Rupeek Fintech Pvt Ltd
Location: Koramangala
Position: Customer Support Escalation Executive
Key Responsibilities:
Handle and resolve customer escalations and complex complaints.
Coordinate with internal teams to ensure timely resolution.
Manage high-priority customer issues and provide appropriate solutions.
Follow up on pending cases and ensure closure within defined TAT.
Maintain accurate records of complaints, resolutions, and customer interactions.
Identify recurring issues and share feedback with the concerned teams.
Ensure a high level of customer satisfaction and professional communication.
Requirements:
1–3 years of experience in Customer Support / Escalation / Complaint Management.
Excellent verbal and written communication skills.
Strong problem-solving and customer-handling abilities.
Good knowledge of MS Office/CRM tools.
Ability to work under pressure and manage multiple cases.
