Job Title: Customer Care Executive
Location: AirVincible 3rd floor, Mangal city, AB Rd, Scheme 54 PU4, Indore, Madhya Pradesh 452010
Salary: 15000 CTC
Job Summary:
We are seeking a dedicated and empathetic Customer Care Executive to join our support team. You will
be responsible for resolving customer queries, ensuring customer satisfaction, and maintaining a
positive brand image.
Key Responsibilities:
• Handle inbound and outbound calls, emails, and chats professionally.
• Resolve product or service-related queries in a timely and accurate manner.
• Maintain detailed records of customer interactions and transactions.
• Follow up with customers to ensure their issues are resolved.
• Provide feedback to the team to improve customer experience.
• Collaborate with other departments when necessary to resolve complex issues.
• Meet performance metrics related to customer satisfaction and response time.
Required Skills:
• Excellent communication skills
• Strong problem-solving and interpersonal skills.
• Basic computer knowledge (MS Office, CRM tools preferred).
• Ability to work in a fast-paced environment.
• Patience and empathy while dealing with customers.
Preferred Qualifications:
• Undergraduate and Gradate can apply