Handle inbound and outbound customer calls, emails, and chats professionally.
Resolve customer complaints, provide appropriate solutions, and follow up to ensure resolution.
Maintain detailed records of customer interactions and transactions.
Provide product/service information to assist customers in making informed decisions.
Escalate unresolved issues to the appropriate internal departments.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Meet individual and team performance targets (e.g., response time, resolution rate, CSAT).
Stay updated with product knowledge, system updates, and company policies