Customer Care Executive

Core Responsibilities:

• Inquiry Management: Responding to customer queries via phone, email, live chat, in a timely and professional manner.

• Problem Resolution: Troubleshooting issues related to products, services, billing, or delivery to provide effective, step-by-step solutions.

• Record Keeping: Maintaining accurate and detailed logs of all customer interactions, and feedback within Customer Relationship Management (CRM) software.

• Departmental Collaboration: Working with Operations, logistics, or technical teams to escalate and resolve complex or recurring issues.

• Customer Follow-up: Proactively reaching out to customers after a resolution to ensure they are satisfied and to close the loop on their concerns.

• Product Knowledge: Developing and maintaining a deep understanding of company Business plan and products, services, and policies to provide accurate information.

Key Skills and Qualifications:

• Communication: Exceptional verbal and written skills are essential for clear and empathetic interaction.

• Problem-Solving: The ability to think critically and find creative solutions for diverse customer challenges.

• Emotional Intelligence: High levels of patience and empathy are required to handle difficult or frustrated customers effectively.

• Multitasking: Capability to manage multiple queries simultaneously while maintaining service quality.

• Technical Savvy: Proficiency in using CRM tools (e.g.), ticketing systems, and basic office software.

• Educational Background: Usually requires at least a a Bachelor’s degree is preference

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में 6 - 12 महीने का अनुभव वाले उम्मीदवारों की जरुरत है।