Responsibilities and Duties:
• Identify valid enquiries of patients calling and fix an appointment with our Clinics in India.
• Obtains customer information by answering telephone calls; probing them and fix the first consultation
• Ensuring correct information is delivered to patients during their first consultation.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that they feel supported and value, Convincing Power
• Understand caller's conditions and empathize helping them with appointments.
Informs Patients by explaining procedures; answering questions; providing information.
Engaging in active listening with callers, confirming or clarifying information and diffusing difficult situations, as needed.