कस्टमर केयर एग्जीक्यूटिव

Job Summary

Legal Capital is looking for a Customer Care Executive to manage client interactions, resolve customer queries, and ensure a positive customer experience. The ideal candidate should possess good communication skills, a customer-focused attitude, and the ability to handle inquiries professionally.

Key Responsibilities

• Handle inbound and outbound calls to assist customers with their queries and concerns.

• Provide accurate information about the company’s services and processes.

• Respond to customer inquiries through phone calls, emails, and messages.

• Maintain a professional and courteous approach while communicating with clients.

• Record customer interactions and update information in the system/database.

• Follow up with customers to ensure their issues are resolved satisfactorily.

• Coordinate with internal departments to resolve customer complaints and service requests.

• Maintain customer confidentiality and adhere to company policies.

• Achieve daily and monthly customer service targets and quality standards.

Required Skills & Qualifications

• Intermediate / Any Graduate.

• 0–5 years of experience in customer care, customer support, telecalling, or a related field.

• Freshers with excellent communication skills are also encouraged to apply.

• Good verbal and written communication skills in Telugu, Hindi, and/or English.

• Basic computer knowledge and familiarity with MS Office and customer support systems.

• Strong problem-solving and interpersonal skills.

• Ability to work in a team and handle customer queries patiently and efficiently.

Preferred Candidate Profile

• Positive attitude and willingness to learn.

• Ability to handle multiple customer interactions simultaneously.

• Good listening skills and attention to detail.

• Experience in a service-based or legal support environment will be an added advantage.

Benefits

• Competitive salary package

• Training and career growth opportunities

• Friendly and supportive work environment

• Food provided

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में ग्राहक सहायता / टेलीकॉलर में 0 - 5 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।