Customer Care Executive

Knowledge of DGFT, customs procedures, and FCL rates (local and export).

Proficiency in MS Excel (pivot tables, VLOOKUP for costing).

Familiarity with port community systems (PCS) and ICEGATE.

2–5 years in FCL freight forwarding operations (export/import).

Existing relationships with shipping lines or CHAs in Ahmedabad/Mundra/Pipavav is a strong plus point

Systems & Reporting

• Maintain an operations tracker (daily container status, vessel schedules).

• Use freight management software (e.g., Logi-Sys, CargoWise, or manual ERP) for data entry.

• 1. FCL Operations & Coordination

  • Manage end-to-end FCL shipments (Export & Import) including container booking, pickup, and delivery.

  • Liaise directly with shipping lines, NVOCCs, and co-loaders to secure competitive rates and space.

  • Coordinate with CFS, port authorities, and transporters for smooth container movement.

  2. Documentation & Compliance

  • Prepare and verify key shipping documents: Bill of Lading (BL), Shipping Bill, Form 13, packing list, commercial invoice, and IGM/EDI filing.

  • Ensure compliance with customs regulations, FCPA (where applicable), and international trade terms (Incoterms 2020)

  • Shipping Instruction (SI) Filing

    • Prepare and file Shipping Instructions (SI) with shipping lines accurately and before cutoff.

    • Ensure SI data matches commercial documents (shipper, consignee, commodity, HS code, weight, marks & numbers).

    • Follow up for draft Bill of Lading (BL) approval and final BL issuance.

    • Handle SI amendments (if any) and manage late SI submission charges.

    • Container Pickup & Empty Container Management

      • Coordinate with transporters / CFS for timely empty container pickup from designated empty yards.

      • Ensure correct container type (e.g., 20DV, 40HC, 40RF, OT, etc.) and grade (cargo worthy) as per booking.

      • Track container pickup confirmations and share container numbers with factory/shipper.

      • Gate-In Activity (Factory/CFS to Port)

        • Arrange factory stuffing or CFS stuffing as required.

        • Coordinate gate-in activity at port / CFS / ICD:

          • Ensure truck reaches port/CFS well before last gate-in time.

          • Share Gate Pass / EIR (Equipment Interchange Receipt) and container number with customer.

          • Track port gate-in status and confirm VGM submission compliance.

        • Manage VGM (Verified Gross Mass) filing – coordinate weighment and submit via shipping line portal.

        • Handle port out-of-charge and re-delivery instructions if required

        • Systems & Reporting

          • Maintain an operations tracker with key milestones:

            • SI filed date

            • Empty container pickup date & container number

            • Gate-in date & time

            • Vessel ETD/ATA

          • Use freight management software (e.g., Logi-Sys, CargoWise, or manual ERP) for data entry.