कस्टमर केयर एग्जीक्यूटिव

Key Responsibilities

1. Client Interaction & Requirement Gathering

· Engage with clients via calls and WhatsApp to understand their specific care needs (nanny, babysitter, elderly care, or patient care).

· Collect and document detailed requirements, preferences, and expectations for services.

2. Service Coordination

· Share suitable caregiver options with clients and collect their feedback.

· Coordinate introductions and ensure proper caregiver-client matching.

· Follow up with clients to confirm service arrangements and onboarding.

3. Record & Documentation Management

· Maintain accurate daily records of client requests, caregiver availability, and confirmed services.

· Collect and organize necessary caregiver documents and customer agreements.

4. Contract & Payment Oversight

· Monitor service contracts to ensure agreed salary commitments to caregivers are met.

· Coordinate with the accounts/operations team to track contract terms, renewals, and payments.

5. Professionalism & Conduct

· Manage all client and caregiver information with integrity, confidentiality, and professionalism.

· Maintain a positive, supportive, and solution-driven approach in every interaction.

· Represent the company’s values by ensuring high standards of service delivery and customer satisfaction

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में ग्राहक सहायता / टेलीकॉलर में 6 - 12 महीने का अनुभव वाले उम्मीदवारों की जरुरत है।