Customer Care Executive

Job Description: Customer Care Executive

Industry: Logistics & Courier Services
Experience: 1–3 Years (BPO / Customer Support – Voice & Non-Voice)
Location: BANI PARK JAIPUR
Employment Type: Full-Time

Job Summary

We are looking for a proactive and customer-focused Customer Care Executive with prior experience in Logistics & Courier services and a BPO background. The ideal candidate will handle customer queries, track shipments, resolve complaints, and coordinate with internal teams to ensure timely and accurate service delivery.

Key Responsibilities

• Handle inbound and outbound customer calls, emails, and chats professionally

• Respond to customer inquiries related to pickup, delivery, shipment tracking, delays, and POD

• Coordinate with operations, delivery teams, and hubs to resolve customer issues

• Maintain accurate records of customer interactions in CRM systems

• Follow up on escalations and ensure timely resolution as per SLA

• Provide correct information about services, charges, and timelines

• Handle complaints and ensure customer satisfaction

• Meet daily, weekly, and monthly performance targets

Required Skills & Qualifications

• Minimum 1 year experience in BPO / Customer Support

• Experience in Logistics, Courier, or Supply Chain industry preferred

• Good communication skills in English & Hindi (regional language is a plus)

• Ability to handle customers politely and professionally under pressure

• Basic knowledge of CRM tools, MS Excel, and email handling

• Problem-solving and follow-up skills

• Willingness to work in shifts (if required)

Preferred Candidate Profile

• Prior experience in Courier Tracking, NDR handling, and escalation management

• Strong coordination skills with internal teams

• Customer-centric attitude with attention to detail

Salary & Benefits

• Competitive salary as per experience

• Performance-based incentives

• Growth opportunities within the organization

INTERESTED CANDIDATE SHARE RESUME ON MENSION NUMBER 9799926719,8006437915

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में 2 - 4 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।