A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
10,000 - 22,000 /महीना
Mahindra Logistics Limited
मुंबई सेंट्रल, मुंबई
ग्राहक सहायता / टेलीकॉलर में फ्रेशर
फुल टाइम
Designation: Customer Support Executive
Department: Customer Service / Support
Experience: 0–1 Years
Employment Type: Full-time
Job Responsibilities
Handle customer queries through phone calls, emails, and chat.
Understand customer concerns and provide accurate and timely solutions.
Manage customer complaints and ensure proper resolution.
Maintain a positive and professional relationship with customers.
Follow up with customers regarding pending queries or requests.
Record customer interactions and update details in the CRM/ticketing system.
Escalate complex issues to the appropriate team when required.
Maintain service quality and achieve customer satisfaction targets.
Coordinate with internal teams to resolve customer-related issues.
Prepare basic reports and maintain accurate customer records.
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