Key Responsibilities
• Handle customer queries via calls, email & WhatsApp.
• Track orders and coordinate with logistics.
• Manage complaints, returns, refunds & replacements.
• Coordinate with warehouse and internal teams.
• Maintain customer records and prepare reports.
• Ensure customer satisfaction and timely issue resolution.
Required Skills:
• Good Communication & Customer Handling
• MS Excel & Basic Computer Knowledge
• Order Tracking & Follow-up
• Team Coordination