A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
15,000 - 20,000 /महीना
Jobstation
अंबली बोपाल, अहमदाबाद
ग्राहक सहायता / टेलीकॉलर में 6 - 24 महीने का अनुभव
फुल टाइम
1. Customer Interaction:
○ Serve as the first point of contact for customers via phone, email, and chat.
○ Respond to inquiries related to product details, orders, delivery, and payments.
2. Issue Resolution:
○ Handle customer complaints with empathy and resolve them efficiently.
○ Coordinate with internal teams for quick problem resolution.
3. Order Management:
○ Assist customers with placing, modifying, or tracking their orders.
○ Monitor and ensure timely delivery of customer orders.
4. Feedback Management:
○ Gather customer feedback and share actionable insights with relevant departments.
○ Suggest improvements to enhance customer satisfaction.
5. Record Keeping:
○ Maintain accurate customer records, including contact details, order history, and support tickets.
○ Prepare reports on customer interactions and key metrics.
6. Upselling & Retention:
○ Identify cross-selling/up-selling opportunities based on customer needs.
○ Foster long-term relationships with customers to enhance retention.
