कस्टमर केयर एग्जीक्यूटिव

Job Description: Customer Support Executive

🔹 Job Summary

A Customer Support Executive is responsible for handling customer queries, resolving complaints, and providing accurate information about products or services while ensuring a positive customer experience.

🔹 Key Responsibilities

• Handle customer inquiries via phone, email, chat, or social media

• Resolve customer complaints efficiently and professionally

• Provide accurate information about products, services, and policies

• Maintain records of customer interactions and transactions

• Escalate complex issues to senior support or relevant departments

• Follow up with customers to ensure issue resolution

• Meet daily/weekly performance targets (CSAT, AHT, FCR)

• Maintain a polite, empathetic, and customer-focused attitude

🔹 Required Skills & Qualifications

• Minimum 12th pass / Graduate (depending on company)

• Excellent communication skills (verbal & written)

• Good listening and problem-solving abilities

• Basic computer knowledge (MS Office, CRM tools)

• Ability to work in rotational shifts

• Customer-centric mindset and patience

🔹 Preferred Skills

• Experience in BPO / Call Center / Customer Service

• Knowledge of CRM tools like Zendesk, Freshdesk, Salesforce

• Multilingual skills (Hindi, English, regional languages)

🔹 Work Environment

• Office / Remote / Hybrid

• Rotational shifts (Day/Night)

• 5 or 6 working days

🔹 Salary Range (India – Approx.)

• Fresher: ₹12,000 – ₹20,000/month

🔹 Career Growth

Customer Support Executive → Senior Executive → Team Leader → Manager

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