A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
12,000 - 13,500 /महीना
Ison Xperiences
मुरुगशपाल्य, बैंगलोर
ग्राहक सहायता / टेलीकॉलर में 0 - 1 वर्षो का अनुभव
Full Time
We are looking for a Customer Care Executive to join our team at Ison Xperiences. The role offers ₹12000 - ₹13500 and involves managing customer calls, delivering outstanding customer service related to Loan/ Credit Card. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Professionally manage incoming and outgoing calls.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics, including call handling time, customer satisfaction and resolution rates.
Job Requirements:
The minimum qualification for this role is 12th Pass and 0 - 1 years of experience. The role involves resolving customer complaints, providing the right information, and escalating complex problems to the relevant department when needed. Candidates must be open to a 6-day working week during the Day shift.
Only one round interview
