Hiring for Customer Support Executives for a voice process. The role involves handling customer calls, resolving queries, providing accurate information, and identifying sales opportunities while maintaining a positive customer experience.
Key Responsibilities
Handle inbound and outbound customer calls professionally.
Understand customer queries and provide appropriate solutions.
Provide accurate information about products and services.
Identify and convert potential sales opportunities.
Follow up with customers as required.
Achieve assigned customer service and sales targets.
Maintain accurate customer records and call details.
Ensure a high level of customer satisfaction