कस्टमर केयर एग्जीक्यूटिव

Here's a recreated Job Description (JD) for a Customer Relationship Officer:

Job Title: Customer Relationship Officer

Reports to: Team Lead/Manager, Customer Service

Job Summary:

We are seeking fresh and enthusiastic individuals to join our team as Customer Relationship Officers. As a Customer Relationship Officer, you will be responsible for building and maintaining strong relationships with our customers, resolving their queries, and providing excellent customer service.

Key Responsibilities:

1. Customer Interaction: Engage with customers through various channels (phone, email, chat) to understand their needs and provide solutions.

2. Query Resolution: Resolve customer queries and complaints in a timely and professional manner.

3. Relationship Building: Build and maintain strong relationships with customers to increase loyalty and retention.

4. Product Knowledge: Learn and stay up-to-date on our products and services to effectively communicate with customers.

5. Data Management: Update customer information and maintain accurate records.

6. Feedback Collection: Collect customer feedback and suggestions to improve our products and services.

Requirements:

1. Education: Degree

2. Fresher’s are welcome to apply!

3. Skills:

• Excellent communication and interpersonal skills.

• Ability to work in a team environment.

• Basic computer knowledge (MS Office, email, etc.).

• Strong problem-solving and analytical skills.

4. Personal Qualities:

• Patient, empathetic, and customer-focused.

• Ability to work under pressure and meet deadlines.

What We Offer:

1. Attractive stipend/training allowance during the training period.

2. Opportunity to build a career in customer service.

3. Professional growth and development opportunities.

4. Dynamic work environment with a supportive team.

If you're a motivated and customer-focused individual looking to start your career, we'd love to hear from you!

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