Talk to Customers: Handle incoming or outgoing calls and speak with customers politely and clearly.
Understand & Help: Listen to their issues or questions and give the right answers or solutions.
Good English Skills: Speak in clear and confident English to help customers easily.
Follow Rules: Stick to the company’s guidelines and processes during every call.
Keep Records: Update customer details and call notes properly after each call.
Learn Fast: Stay updated with product or service info to help customers better.
Flexible with Shifts: Be ready to work in different shifts and take weekly offs on rotation.