Customer Care Executive

Key Responsibilities

Sales & Lead Conversion

1 Make outbound calls to potential customers using provided data

2 Identify customer needs and explain services clearly

3 Convert prospects into active customers through effective communication

4 Follow up on leads and maintain a strong pipeline

5 Achieve daily, weekly, and monthly sales targets

Customer Experience (CX)

1 Handle inbound/outbound customer queries professionally

2 Provide accurate information and solutions to customer concerns

3 Build and maintain strong customer relationships

4 Ensure a smooth and positive customer journey

5 Maintain high levels of customer satisfaction

Data & Reporting

1 Update call records and customer details in CRM systems

2 Track follow-ups, conversions, and customer interactions

3 Report daily performance metrics to the manager

Required Skills & Qualifications

1 Good communication skills in English + Hindi (regional language is a plus)

2 Strong convincing and negotiation skills

3 Basic computer knowledge (CRM tools, Excel, etc.)

4 Ability to handle pressure and meet targets

5 Positive attitude and willingness to learn

Preferred Candidate Profile

1 Experience in tele-calling, sales, or customer support is an advantage

2 Freshers with strong communication skills are welcome

3 Ability to work in rotational shifts

4 Team player with a proactive approach

Key Performance Indicators (KPIs)

1 Call volume and productivity

2 Lead conversion rate

3 Customer satisfaction score

4 Follow-up and closure efficiency

What We Offer

1 Fixed salary + Attractive incentives

2 Growth opportunities within the organization

3 Skill development and training

4 Supportive team environment

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में 0 - 2 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।