Customer Care Executive

A tele collection (or tele-collections) job involves contacting customers over the phone to recover outstanding payments and ensure timely debt repayment. It’s commonly found in banks, NBFCs, telecom companies, and financial service firms.

Here’s a clear breakdown of the role:

📞 Tele Collection Job Description

🔹 Role Overview

A Tele Collection Executive is responsible for calling customers who have overdue payments, reminding them of dues, negotiating repayment plans, and maintaining records of interactions.

🧾 Key Responsibilities

• Contact customers via phone to inform them of overdue payments

• Follow up regularly to ensure payment commitments are met

• Negotiate repayment schedules or settlements

• Maintain accurate call logs and customer records

• Escalate difficult cases to senior teams or legal departments

• Ensure compliance with company policies and legal regulations

• Handle customer queries related to billing or dues

🎯 Skills Required

• Good communication and persuasion skills

• Basic knowledge of finance or collections process

• Ability to handle rejection and difficult conversations

• Strong negotiation skills

• Basic computer skills (CRM systems, Excel, etc.)

• Patience and emotional control

🎓 Qualifications

• Minimum: 12th pass or graduate (varies by company)

• Experience in BPO / customer service / collections is a plus

• Freshers are often welcome in entry-level roles

💼 Work Environment

• Typically office-based (call center setup)

• Target-driven role (daily/weekly recovery targets)

💰 Salary (India – Approximate)

• Fresher: ₹12,000 – ₹17,000/month

• Experienced: ₹18,000 – ₹20,000+/month

• Incentives based on recovery performance

📈 Career Growth

• Tele Collection Executive → Senior Executive → Team Leader → Collections Manager

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में 0 - 5 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।