कस्टमर केयर एग्जीक्यूटिव

Job Title: Customer Care Executive (Night Shift)

Location: Ahmedabad, Gujarat
Experience Required: 1–4 years
Salary Range: ₹20,000 – ₹40,000 per month
Shift: Night Shift (US/UK/Global Process)
Employment Type: Full-time

Job Summary:

We are looking for a proactive and customer-focused individual to join our team as a Customer Care Executive. The ideal candidate will be responsible for handling customer queries, providing solutions, and ensuring customer satisfaction through professional communication over phone, chat, or email.

Key Responsibilities:

• Handle inbound and outbound customer calls, emails, or chat inquiries.

• Resolve customer complaints efficiently and ensure customer satisfaction.

• Maintain accurate records of customer interactions and transactions.

• Escalate unresolved issues to the appropriate department.

• Meet performance targets such as call handling time, customer satisfaction, and resolution rate.

• Stay updated on product and service information to assist customers effectively.

• Work collaboratively with other team members and departments.

Required Skills and Qualifications:

• Bachelor’s degree or equivalent qualification preferred.

• 1–4 years of experience in customer service or BPO environment.

• Excellent verbal and written communication skills in English.

• Good listening, problem-solving, and interpersonal skills.

• Ability to work in a fast-paced environment and handle pressure.

• Comfortable working in night shifts.

• Basic computer proficiency (MS Office, CRM tools, etc.).

Perks and Benefits:

• Competitive salary (₹20,000 – ₹40,000 per month).

• Night shift allowance and performance incentives.

• Training and career growth opportunities.

• Health insurance and transport facilities (if applicable).

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में 1 - 4 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।