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Job Description / Requirement:
Handle inbound calls, after-sales support, outbound follow-ups/feedback calls, and WhatsApp chats for customers. Focus on empathetic, efficient query resolution to boost satisfaction.
Key Responsibilities:
Answer inbound calls and resolve product/order queries.
Provide after-sales support (returns, warranties, troubleshooting).
Make outbound calls for follow-ups and feedback.
Manage WhatsApp chats with quick, professional responses.
Log interactions in CRM and escalate as needed.
Essential Skills:
1-2 years of customer service experience.
Strong active listening, empathy, and conflict resolution abilities.
Excellent verbal and written communication in English
Preferred Attributes:
Experience in e-commerce or health/wellness products.
Positive attitude, patience under pressure, and a customer-first mindset.
Proficiency in CRM tools, WhatsApp Business, and telephony will be an added advantage.