Customer Interaction: Manage calls, emails, and chats from international customers (US, UK, etc.).
Issue Resolution: Troubleshoot problems, provide accurate solutions, and handle complaints professionally.
Information Provision: Answer product/service inquiries.
Record Keeping: Update customer information and document interactions accurately.
Escalation: Forward complex issues to higher support levels.
Target Achievement: Meet KPIs for customer satisfaction, call handling, and productivity.
Adherence: Follow company policies, procedures, and quality guidelines.
Essential Skills & Qualifications
Communication: Excellent verbal and written English skills are crucial.
Customer Focus: Strong empathy, patience, and a customer-centric attitude.
Problem-Solving: Ability to think critically and offer effective solutions.
Adaptability: Comfortable in fast-paced, target-driven, and rotational/night shift environments.
Technical Skills: Basic computer proficiency and ability to learn CRM software.