Customer Care Executive

Job Description: Customer Care Executive (BPO)

Location: 3rd Floor, Reliance Smart Bazaar, NH-33, Mango, Jamshedpur, Jharkhand

Industry: BPO / Customer Support

Employment Type: Full-time

Salary: Up to ₹15,000 in-hand (based on experience & process)

Experience: Freshers & Experienced candidates welcome

Role Overview

We are hiring Customer Care Executives to handle Voice, Chat, and Email processes. The role involves delivering excellent customer support, resolving queries efficiently, and ensuring a positive customer experience.

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Key Responsibilities

• Handle customer interactions via Voice / Chat / Email channels

• Understand customer issues and provide timely and accurate resolutions

• Maintain professionalism and service quality standards

• Document customer interactions and update systems accurately

• Meet individual and team performance metrics (TAT, quality, productivity)

• Follow process guidelines and compliance standards

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Eligibility & Skills Required

• Minimum 12th pass / Graduate

• Good communication skills in English & Hindi.

• Basic computer knowledge

• Customer-focused attitude with problem-solving skills

• Ability to work in rotational shifts (as per process requirement)

• Willingness to work from office in Jamshedpur

What We Offer

• Salary up to ₹15,000 in-hand

• Incentives (for selected processes)

• Professional work environment

• Growth and learning opportunities

• On-the-job training

Preferred Candidates

Immediate joiners

Freshers looking to start a career in BPO

Candidates with prior Customer Support / Call Center experience

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में 0 - 2 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।