कस्टमर केयर एग्जीक्यूटिव

Designation: Customer Care Executive – Pharma Warehouse
Location: Ethics Group, Plot. A-23/2&A-24/1, Ichhapore - Bhatpore GIDC, Ichhapore, Surat – 394510

Experience: 6 months to 6 years (preferably in Warehouse / Pharma / 3PL / Logistics)
Salary: 16k to 20k inhand + PF + Medical + Lunch

Key Responsibilities:

Customer Coordination

• Communicate with clients regarding order status, dispatch updates, and delivery timelines.

• Address issues related to short supply, damaged goods, or delayed shipments.

• Maintain a professional and polite tone in all client interactions.

Mailing & Documentation

• Draft and respond to client emails accurately and promptly.

• Share daily dispatch and inventory reports with clients and internal teams.

• Maintain proper records of communication and service requests.

Excel & Reporting

• Prepare and update daily/weekly MIS reports (inward, outward, and stock summary).

• Use Excel functions (VLOOKUP, Pivot Table, Filters) for data accuracy and analysis.

• Coordinate with warehouse teams to ensure data reflects real-time stock positions.

Team Coordination

• Work closely with the warehouse, billing, and dispatch teams for smooth order execution.

• Escalate unresolved issues to the operations manager or relevant department.

Compliance & Accuracy

• Ensure all entries and reports are error-free and up to date.

• Support audit and documentation processes as required.

Skills & Qualifications:

• Graduate or Diploma in any discipline.

• At least 6 month of experience as a customer care executive.

• Experience of MS Excel.

• Excellent email drafting and communication skills (English & Hindi preferred).

Interested Candidate may call on:

mobile: 7984819502

mail: ishankumar.vankar@ethicsgroup.in

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