• Respond promptly and professionally to customer inquiries via phone, email, chat, or in person.
• Resolve customer complaints and issues effectively and efficiently.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Maintain customer records by updating account information.
• Follow communication procedures, guidelines, and policies.
• Collaborate with other departments to resolve complex customer issues.
• Escalate unresolved issues to the appropriate internal teams.
• Provide feedback on the efficiency of the customer service process.
• Meet personal/team performance targets and customer service KPIs