Handle incoming customer calls, emails, and chats in a timely and professional manner.
Resolve customer issues and complaints efficiently, ensuring a positive customer experience.
Provide accurate, valid, and complete information about products/services using the right tools and processes.
Follow up with customers to ensure their issues are resolved.
Maintain records of customer interactions, transactions, comments, and complaints.
Collaborate with other departments (e.g., sales, technical) to resolve complex issues.
Identify and escalate priority issues when necessary.
Suggest process improvements and contribute to team goals for enhancing customer satisfaction.