Customer Care Executive

Job Description

We are looking for a dedicated and customer-centric Customer Care Executive to join our growing e-commerce team. Our company sells a wide variety of high-quality products online, including home appliances, kitchen tools, drinkware, and mobile accessories.

In this role, you will be the primary point of contact for our customers, ensuring their queries and post-purchase issues are resolved efficiently and professionally. Your main objective will be to provide timely solutions, manage customer complaints, and deliver an exceptional shopping experience.

Key Responsibilities

• Complaint & Issue Resolution: Handle critical customer complaints regarding orders, specifically focusing on resolving issues like wrong items delivered, missing components, or damaged products received.

• Ticket Management: Handle, track, and resolve customer issues and support tickets within the stipulated turnaround time (TAT).

• Issue Resolution: Understand customer problems, troubleshoot effectively, and provide accurate, high-quality solutions.

• Order Tracking Support: Assist customers by sharing real-time order details, shipping status, and delivery updates.

• Information Gathering: Proactively connect with customers via phone calls to gather necessary details, or data required to investigate and solve their issues.

• Timely Support: Ensure all customer queries are addressed and closed on time to maintain high customer satisfaction (CSAT) scores.

• Data Maintenance: Maintain clean and accurate records of customer interactions, feedback, and actions taken in the support system.

Job Requirements

• Minimum Qualification: Graduate / Higher Secondary (12th Pass) preferred.

• Experience Range: 0 - 2 years (Freshers with excellent communication skills are welcome).

• Skills Required:

  • Strong verbal and written communication skills (Hindi/English).

  • Active listening skills and a patient, empathetic problem-solving attitude.

  • Basic computer knowledge, including Microsoft Excel..

• Working Days: 6 Days a week

• Shift Type: Day Shift

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में ग्राहक सहायता / टेलीकॉलर में 0 - 2 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।