Handle customer inquiries through phone calls, emails, and chat.
Resolve customer complaints and provide appropriate solutions.
Provide accurate information about products, services, and company policies.
Maintain positive relationships with customers.
Process customer orders, requests, and service-related transactions.
Record customer interactions and update information in the company system.
Follow up with customers to ensure their issues are resolved.
Meet customer service targets and maintain high-quality service standards.
Coordinate with other departments to resolve customer issues efficiently.