कस्टमर केयर एग्जीक्यूटिव

Job Title: Customer Care Executive – Voice & Sales Process

Company: Cogent E-Services Limited

Location: Cogent Whitefield

Cogent E-Services Limited is hiring Customer Care Executives for Voice and Sales Process. The role involves handling inbound customer calls and promoting banking products such as credit/debit card upgrades, EMI conversions, loan top-ups, and insurance products.

Eligibility Criteria:

- Age: 18 to 30 years

- English and Hindi communication skills are mandatory

- 12th pass candidates eligible

Job Responsibilities:

- Handle inbound customer calls professionally

- Promote and upsell banking products and services

- Resolve customer queries and provide accurate information

- Maintain customer satisfaction and achieve sales targets

- Update customer interaction details in the system

Salary & Benefits:

₹25,000 CTC (₹22,500 In-Hand Salary) + Attractive incentives, ESIC and Mediclaim benefits

Shift Details:

- 9-hour shift with 6 days working

- Rotational weekly off

- Male candidates: 24/7 rotational shifts

- Female candidates: Day shifts between 7 AM – 7 PM

- Work Mode: Work from Office

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