Handle customer queries through WhatsApp, calls, email, social media, website, and other customer communication channels.
Respond to customers promptly, politely, and professionally.
Understand customer requirements and provide relevant information about products, orders, delivery, payments, returns, exchanges, and other concerns.
Assist customers with fragrance-related queries, including helping them understand fragrance profiles, notes, occasions, and product options.
Guide customers toward suitable products based on their preferences
Guide customers toward suitable products based on their preferences and
requirements.
Make every interaction feel personal, warm, and memorable- embodying the same
attention to detail that defines our fragrances.