A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
12,000 - 18,000 /महीना
Cheeku Technologies
दीपक विहार, दिल्ली
ग्राहक सहायता / टेलीकॉलर में 6 - 48 महीने का अनुभव
फुल टाइम
We are seeking a proactive and customer-focused Customer Support Executive to handle customer inquiries, resolve complaints, and ensure a high level of customer satisfaction. The ideal candidate should possess excellent communication skills, problem-solving abilities, and a positive attitude.
Key Responsibilities:
Respond to customer inquiries via phone, email, chat, or social media.
Resolve product or service issues by clarifying customer complaints and determining the best solution.
Provide accurate information about products, services, and company policies.
Maintain detailed records of customer interactions and transactions.
Follow up with customers to ensure issues are resolved satisfactorily.
Escalate complex issues to the appropriate department when necessary.
Meet individual and team performance targets (KPIs).
Identify customer needs and suggest appropriate products/services.
Required Qualifications:
Proven experience in customer service or a similar role.
Excellent verbal and written communication skills.
Strong problem-solving and multitasking abilities.
Proficiency in MS Office and CRM software.
Ability to work in shifts (if required).
Preferred Skills:
Strong interpersonal skills.
Patience and empathy while handling customers.
Ability to work under pressure.
Team-oriented mindset.
Key Competencies:
Communication Skills
Customer Orientation
Time Management
Conflict Resolution
Adaptability
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