Customer Care Executive

We are looking for a Customer Care Executive to join our team CareFirst Global Pvt Ltd. The role offers In Hand Salary ranges from 14,000/- to 25,000/- and involves managing customer calls, delivering outstanding customer service related to Care / Service Industry. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

• Manage incoming and outgoing calls in a professional manner.

• Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

• Log customer interactions and track follow-ups.

• Offer timely and relevant solutions to resolve customer issues.

• Collaborate with team members to escalate and address more complex concerns.

• Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Minimum Qualification of 12th and Experience Ranges from 1 Years to 5 Years. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a Working 6 Days week during the Shift Day Type shift.

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