A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
10,000 - 50,000 /महीना*
Carefirst Global Private Limited
घोड डोड रोड, सूरत
₹25,000 इनसेंटिव्स शामिल
ग्राहक सहायता / टेलीकॉलर में फ्रेशर
फुल टाइम
We are looking for a Customer Care Executive to join our team CareFirst Global Pvt Ltd. The role offers In Hand Salary ranges from 14,000/- to 25,000/- and involves managing customer calls, delivering outstanding customer service related to Care / Service Industry. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.
Job Requirements:
The minimum qualification for this role is Minimum Qualification of 12th and Experience Ranges from 1 Years to 5 Years. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a Working 6 Days week during the Shift Day Type shift.
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